Terms and Conditions

1. Introduction

These Terms and conditions (“Terms”) govern your use of our website www.herbhari.com (“Website”) and the purchase of any products offered by Aswath Naturale Pvt Ltd / Herbhari (“Company”, “we”, “us”, “our”). Aswath Naturale Pvt Ltd a company incorporated under the (Indian) Companies Act of 2013, having its registered office at : No 5 PNR Layout, Trichy Road, Coimbatore 641018, Tamilnadu, India.

By accessing or using the Website https://herbhari.com or placing an order, you agree to be bound by these Terms.

2. Eligibility and Account

You must be at least 18 years old and capable of entering a legally binding contract under Indian law to use this Website and place orders.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • You confirm that you are at least 18 years old and legally capable of entering into a binding contract under applicable law.
  • If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities under your account.
  • You agree to provide accurate, current and complete information and to update it as needed.

3. Products and Health Disclaimer

We offer ayurvedic, herbal, organic and natural products, including but not limited to hair oils, health mixes, A2 Desi Cow Ghee, Gir cow ghee, and other wellness products including cosmetics. Product descriptions, ingredients and usage instructions are provided for general information only and are not a substitute for medical advice; you should consult a qualified healthcare professional before use, especially if pregnant, nursing, or having any medical condition.

  • Product images and descriptions on the Website are for general information only; there may be minor variations in colour, packaging or appearance.
  • Any health or wellness information provided is for general educational purposes and is not a substitute for professional medical advice.

4. Orders, Acceptance and Cancellation

Your order is an offer to purchase Products from us. We may accept or reject your order at our sole discretion.

  • Order confirmation will be sent by email/SMS/app notification once accepted. Non‑receipt of confirmation due to technical issues does not invalidate a confirmed order.
  • We may cancel an order (in full or part) due to reasons such as Product unavailability, pricing errors, or suspected fraud; any amount charged will be refunded as per our Refund Policy.
  • You may request order cancellation subject to our shipping status and internal policies, which will be described separately on the Website.

5. Pricing, Orders and Payments

All prices displayed on the Website are in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes, as specified at checkout. By placing an order, you make an offer to purchase the selected products, which we may accept or reject at our sole discretion. Payments may be processed through third‑party payment gateways, and you agree to their terms and privacy policies when using such services.

  • We reserve the right to change prices, offers and discounts at any time without prior notice.
  • You agree to pay the total amount displayed at checkout, including applicable taxes, shipping charges and fees.

6. Shipping, Delivery and Risk of Loss

We deliver products across serviceable locations in India and may, at our discretion, ship to other countries subject to applicable laws and logistics.

Estimated delivery times will be displayed at checkout; however, we may not be liable for delays that may occur due to courier issues, strikes, natural disasters, or other events beyond our control, and such delays will not make us liable for any consequential loss.

Risk of loss and title for products pass to you upon handover of the shipment to the carrier or upon delivery to your address, as applicable under law.

7. Cancellations, Returns, Replacements, and Refunds

Order cancellation may be permitted only before dispatch, subject to our internal policies and operational constraints. Due to the nature of health, wellness and food products, returns are generally accepted only in cases of wrong product, damaged product on arrival, or quality issues verified by us, in accordance with our Return & Refund Policy published on the Website. Refunds, if approved, will be processed through the original payment method within a reasonable time, subject to payment gateway and banking timelines.

8. User Obligations and Prohibited Activities

You agree not to misuse the Website, including by attempting unauthorized access, introducing malicious software, scraping data, or engaging in any activity that disrupts the Website or infringes on the rights of others. You must not use the Website for any unlawful purpose, including the sale, distribution or promotion of counterfeit, illegal or restricted products through linked marketplaces.

You agree not to:

  • Use the Website for any unlawful, fraudulent or abusive purpose.
  • Upload or transmit viruses, malicious code or any content that may damage the Website or other users.
  • Attempt to gain unauthorized access to any portion of the Website or related systems.
  • Copy, modify, reverse engineer or distribute any part of the Website or its content without our prior written consent.

9. Intellectual Property

All content on the Website, including text, graphics, logos, product images, trademarks, and software, is owned by or licensed to us and is protected by applicable intellectual property laws. You are granted a limited, non‑exclusive, non‑transferable license to access and use the Website for personal, non‑commercial purposes, and you may not reproduce, distribute, modify, or create derivative works from the content without our prior written consent.

10. Third‑Party Platforms and Marketplaces

Our products may also be sold on third‑party e‑commerce platforms such as Amazon, Flipkart, Zepto and others, which have their own terms and policies. Your purchase and use of products or services through such platforms will be governed by the respective platform’s terms of use and privacy policy, and we are not responsible for their acts or omissions. The Website may contain links to third‑party websites or apps. We do not control and are not responsible for the content, policies or practices of such third‑party sites.

11. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising out of or related to the Website, products, or these Terms will be limited to the amount actually paid by you for the product giving rise to the claim. The Website and Products are provided on an “as is” and “as available” basis, without any warranties of any kind. We do not warrant that the Website will be uninterrupted, secure or error‑free. We will not be liable for any indirect, incidental, consequential or punitive damages.

12. Indemnity

You agree to indemnify and hold harmless the Company, its directors, employees, agents and affiliates from and against any claims, liabilities, damages, losses and expenses arising out of your use of the Website or Products, violation of these Terms, or infringement of any third‑party rights.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms, the Website, or the products shall be subject to the exclusive jurisdiction of the courts at Coimbatore, Tamil Nadu, subject to applicable consumer protection laws.

14. Changes to Terms

We may update or modify these Terms at any time by posting the revised version on the Website with an updated “Last Updated” date. Your continued use of the Website after such changes constitutes your acceptance of the revised Terms.

15. Contact Information

For any questions regarding these Terms, you may contact us at the details provided on the Website’s Contact page.

Herbhari / Aswath Naturale Pvt Ltd
5 PNR Layout, Trichy Road Coimbatore 641018 India
Customer care number call 10 am to 6 pm IST: +91-9791666100
Email: support@herbhari.com
Website: www.herbhari.com